The report notes, Aisera’s GPT, AI Copilot, domain-specific Generative AI approach and strong partner ecosystem as Aisera's strengths.

By using Generative AI models, DaveGPT provides on-demand and personalized support options that has helped increase member satisfaction and retention.

Aisera is highest in execution on the Gartner Magic Quadrant for Artificial Intelligence Applications in IT Service Management.

The Forrester Wave™ report notes, how Aisera is a leader for employee services against the 15 most significant providers.